Purchase Protection

🛡️ Seel Worry-Free Purchase Protection

Protect your order against shipping issues and enjoy hassle-free resolutions. Seel Worry-Free Purchase Protection offers peace of mind by covering your order against unforeseen shipping problems.

📦 What’s Covered

Loss: Not delivered within 30 days after shipment.
Damage: Product arrives unusable due to being fractured, shattered, bent, or crushed during transit. Cosmetic damage or pre-existing defects are not covered.
Delay: Not delivered after the 30th day following order fulfillment are considered lost.
Carbon-Neutral Shipping: All domestic shipments include carbon offsetting to support environmental sustainability.

🛒 How It Works

Opt-In: Add Seel Worry-Free Purchase Protection at checkout.
Confirmation: Receive a confirmation email with your coverage details and claim instructions.
Issue Reporting: Report any loss, damage, or delay via the Seel Resolution Center.
Resolution: Seel will review and respond to your claim. If approved, compensation will be issued via your selected payout method.

📝 Claim Submission Guidelines

Loss Claims:
- Australia: Report if not delivered within 60 days.
- May require supporting documents: police report, security footage, carrier letter, or official notice from a building/authority
Damage Claims:
- Report within 15 days of delivery.
- Provide clear photos of the damaged item and packaging.
Delay Claims:
- Australia: Eligible after 30 days.
- No documents required; judged by tracking info.

Note: All claims must be submitted within 90 days of your order date.

💰 Payout Options

PayPal: Multi-currency supported, funds arrive instantly.

🔄 Cancellation Policy

Within 24 hours: Use the cancellation link in your Seel confirmation email to receive a full refund.
After 24 hours: Contact our support team at store.au@creality.com for a special refund request.

📬 Need Help?

For more information or assistance, contact Seel Support at support@seel.com.