Warranty Policy

If the product has performance failure during the valid warranty period of the product, you can apply for product warranty service.

The implementation of free warranty service must meet the following conditions:

√ The product has been used normally within the specified product warranty period since the purchase of the product, and there is a non-artificial performance failure of the product;

√ No modification or installation as directed by unofficial manuals, or other non-human-caused failures;

√ Put forward product maintenance requirements within 1 year from the date of receipt, and provide valid proof of purchase, documents and order numbers, as well as corresponding product information, fault information, etc.

The following situations aren’t accessible to the free product warranty service:

× Collision and burning accidents caused by man-made non-product quality problems;

× Damage caused by unauthorized modification, disassembly, opening of the shell, etc. as directed by the unofficial manual;

× Damage or water ingress caused by improper installation, use and operation not in accordance with the instructions in the manual;

× In the absence of official instructions and guidance, the damage caused by customers during repair assembly and installation;

× Damage caused by reliability and compatibility issues when used with third-party components that are not certified by Creality 3D;

× The machine serial number, factory label and other signs are torn or altered;

× After contacting Creality 3D to confirm the warranty service, the corresponding item is not shipped within 7 natural days.