Cookie Policy
This Cookie Policy explains how [CREALITY 3D (HK) TECHNOLOGY LIMITED] ("Creality",“we,” “us,” or “our”) uses cookies and similar technologies on the website. This Policy applies to all users, including visitors, registered customers, and business partners accessing the website.
We use cookies to operate, secure, and improve our services, and to personalize your experience. By using our site, you acknowledge and agree to the use of cookies as described in this Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to the owners of the site.
On the website, we use cookies and similar technologies (such as web pixels, tags, scripts, and local storage, collectively “cookies”) to:
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Ensure the security and functionality of our online store.
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Remember your preferences (e.g., currency, language, cart items).
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Analyze how you use our website to improve performance.
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Deliver relevant marketing content and measure advertising effectiveness.
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Collect usability feedback to optimize the user experience.Some cookies are set by us (first-party cookies), while others are set by third-party service providers operating on our behalf (third-party cookies).
2. Categories of Cookies We Use
We categorize the cookies used on the website into four types based on their purpose: Strictly Necessary, Performance/Analytics, Functional, and Marketing/Advertising.
Below is a detailed list of the specific cookies and technologies currently deployed on the website:
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functions such as page navigation, secure access to account areas, shopping cart retention, and checkout processing. These cookies cannot be disabled as the website will not work without them. They do not store personally identifiable information.
| Cookie Name | Provider | Purpose |
| _shopify_* | Shopify | Store operation, session management, cart, checkout |
| cart, cart_currency | Shopify | Shopping cart contents and currency |
| storefront_digest | Shopify | Store authentication |
| _Secure-* | Shopify | Secure session handling |
| csrf_token | Shopify | Anti-cross-site request forgery protection |
| lantern | Shopify Theme | Frontend UI theme and mode switching |
| localization | Shopify | Language and region preference |
| lastIpP* | Shopify | IP security and region verification |
| VITE_* | Shopify | Application configuration |
2.2 Performance and Analytics Cookies
These cookies collect anonymous information about how visitors use our website (e.g., which pages are visited most often, error messages received). This data is aggregated and used to improve website performance and user experience. These cookies are set with your consent.
| Cookie Name | Provider | Purpose |
| _ga, _ga_*,_gid | Google Analytics | User identification and visit statistics |
| IDE | Google Ads | Advertising tracking and targeting |
| _clck, _clsk | Microsoft Clarity | Session replay, heatmaps, usability analysis |
| MR, MUID | Microsoft | User identification for analytics |
2.3 Functional Cookies
These cookies remember your choices (language, region, UI settings) to provide personalized features. They are set with your consent.
| Cookie Name | Provider | Purpose |
| fw_se, fw_uid | Shopify | Language, region, currency preference storage |
| custom_* | Shopify Theme | Custom interface and personalized settings |
| CozyCharge, cozyHash | Third-party widget | Customer service popup (if applicable) |
2.4 Marketing and Advertising Cookies
These cookies track visitor behavior across websites to deliver relevant ads and measure campaign performance. These cookies are set with your consent.
| Cookie Name | Provider | Purpose |
| _fbp | Meta (Facebook/Instagram) | Advertising tracking and targeting |
| fr | Meta | Facebook advertising personalization |
| _gcl_au, _gcl_aw, _gcl_gs | Google Ads | Conversion tracking and remarketing |
| gclid | Google Ads | Click tracking from Google Ads |
| _uetsid, _uetvid | Microsoft Bing UET | Cross-device identification and advertising |
| MUID, MR | Microsoft | User identification for Bing advertising |
| YSC, VISITOR_INFO1_LIVE | YouTube | Embedded video tracking (if applicable) |
| scarab* | Emarsys | Marketing automation and customer engagement |
| impactcdn | Impact.com | Affiliate and performance marketing tracking |
| dwin1 | AWIN | Affiliate marketing and campaign tracking |
Note: Some third-party tools only load under specific conditions (e.g., after you accept cookies, or when you access from an advertising channel). The specific list of third-party cookies may update as we adjust marketing partners. We audit this list regularly for compliance.
3. Third-Party Services and Data Sharing
The cookies and tools listed above involve data processing with these third-party providers:
| No | Service Provider | Services Used | Privacy Policy |
| 1 | Shopify Inc. | Platform provider - store operation, cart, session, checkout | https://www.shopify.com/legal/privacy |
| 2 | Google Ireland Limited | Google Analytics 4, Google Ads, Google Tag Manager | https://policies.google.com/privacy |
| 3 | Meta Platforms Ireland Limited | Facebook Pixel / Instagram advertising | https://www.facebook.com/policy.php |
| 4 | Microsoft Corporation | Microsoft Clarity, Bing UET | https://privacy.microsoft.com/ |
| 5 | Cloudflare, Inc. | Security and performance services | https://www.cloudflare.com/privacypolicy/ |
| 6 | Emarsys eMarketing Systems AG | Marketing automation and customer engagement | https://www.emarsys.com/en/privacy-policy/ |
| 7 | Impact Radius, Inc. | Affiliate marketing tracking | https://impact.com/privacy-policy/ |
| 8 | AWIN AG | Affiliate marketing tracking | https://www.awin.com/en/privacy-policy |
| 9 | Student Beans Ltd. | Student discount and affiliate marketing | https://www.studentbeans.com/privacy-policy |
| 10 | Hotjar Ltd. | User behavior analytics, heatmaps | https://www.hotjar.com/legal/policies/privacy/ |
| 11 | Sensors Data Inc. | User behavior tracking and analytics | https://www.sensorsdata.com/trust/privacy/ |
How do we safeguard your personal data?
Creality complies with all applicable legal requirements. We implement appropriate technical and organizational security measures to safeguard your data from unauthorized access, disclosure, use, modification, or loss, including by employing cryptographic technologies to ensure the confidentiality of data.
Data collected via cookies may be transferred to countries outside the EEA and UK,where transfers take place, we ensure appropriate safeguards are in place to comply with the GDPR and UK GDPR requirements, including EU Standard Contractual Clauses (SCCs), UK Standard Contractual Clauses (UK SCCs), anonymization, encryption, and access controls.
4. How to Manage Your Cookie Preferences
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager available on our website upon your first visit, or by adjusting your browser settings.
4.1 Using Cookie Consent Manager
When you first visit our Platform, a banner will appear allowing you to:
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Accept All: Consent to all categories of cookies.
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Reject Non-Essential: Only allow "Strictly Necessary" cookies.
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Customize: Select specific categories (Analytics, Functional, Marketing) you wish to enable.
You can revisit these settings at any time by clicking the "Cookie Preferences" link located in the footer of our website.
4.2 Using Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
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View what cookies are stored on your device and delete them individually.
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Block third-party cookies.
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Block cookies from specific websites.
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Block all cookies from being set.
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Delete all cookies when you close the browser.
Instructions for major browsers:
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Google Chrome: Settings > Privacy and security > Cookies and other site data.
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Safari: Preferences > Privacy > Manage Website Data.
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Firefox: Options > Privacy & Security > Cookies and Site Data.
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Microsoft Edge: Settings > Cookies and site permissions.
Please note: Disabling certain cookies, particularly "Strictly Necessary" ones, may impair the functionality of the website (e.g., you may not be able to add items to your cart or log in).
4.3 Mobile Device Controls
On mobile devices, you can limit ad tracking through your operating system settings:
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iOS: Settings > Privacy > Advertising > Limit Ad Tracking.
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Android: Settings > Google > Ads > Opt out of Ads Personalization.
5. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. Any material changes will be communicated to you via a notice on our website or by email (where applicable).
The most current version will always be available on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions about this Cookie Policy or wish to exercise your privacy rights, please contact us at:
By Email: store.uk@creality.com
European and UK Data Representative
If you are located in the EEA and UK, you may contact our Data Representative directly regarding data protection matters:
Data Protection Representative
Limited77 Camden Street Lower, Dublin, D02 XE80, Ireland
Email: info@datarep.com
For complaints regarding cookie usage, you also have the right to contact the data protection authority in your jurisdiction.If you are located in the United Kingdom, you also have the right to contact the Information Commissioner’s Office (ICO), the UK data protection authority, with any concerns about our use of cookies.
