Shipping and Delivery

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://store.creality.com and normally your products will be shipped within 3 working days after payment is confirmed. Certain products may require longer processing time, please check the estimated delivery date on the product page before placing your order. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. If you want to receive products individually as soon as they are available, please order them separately. Sometimes due to inventory availability, we might separate orders into different parcels without advance notice.

Shipping Services

Orders from UK will be shipped by DPD or Fedex depending on the weight and size of the products. For orders from remote areas, delivery time will be slightly longer. Kindly note that the delivery services to the Channel Islands and Isle of Man are currently not supported.

Shipping Fee

We offer free shipping on orders of £99 or more.  If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

Shipping Notice

For special shipping requests, please contact Creality Support. Please confirm your address before payment. If you enter the wrong address, please contact Creality Support in a timely manner. We will contact logistics personnel to solve the problem. Creality orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Creality assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your Creality account and check “My Orders”
2. Contact Creality Support

Once you (or someone else on your behalf) signs for the item, Creality will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Creality Support within 24 hours after you receive the package so that we can resolve the problem immediately.