Privacy Notice - Creality Giveaway Promotion
This promotion is organized by Shenzhen Creality 3D Technology Co., Ltd. ("we", "us", or "Creality"). Creality takes the protection of your personal information and privacy seriously. We will safeguard your personal information in accordance with applicable laws and established industry security standards.
Please read this Privacy Notice carefully before participating in the Promotion.
1. How We Collect and Use Your Personal Information
We collect and use your personal information based on the principles of legality, fairness, necessity, and transparency, for the purposes described in this Notice. If we intend to use your personal information for purposes not stated herein, or collect it for other specific purposes, we will inform you in a reasonable manner and obtain your consent again before such use.
To provide you with the basic functions of this Promotion, we need to collect the following personal information. If you refuse to provide such information, we will be unable to provide the corresponding services.
| Personal Information | Purpose | Required |
| Account email address, username | To process giveaway entries, manage the promotion, and notify winners | Yes |
| Name, phone number, shipping address (winners only) | To deliver prizes | Yes (upon winning) |
Winner Announcement: To ensure transparency of the promotion, we may display limited winner information (such as first name and partially masked email address) on the activity page.
2. How We Provide Personal Information to Third Parties
To deliver prizes to winners, your personal information, including [name, phone number, and shipping address], will be provided to third-party logistics carriers. Third-party logistics carriers will process your personal data strictly in accordance with Creality's instructions and only for the purposes stated in this Notice. We provide your personal information only for legitimate, necessary, specific, and clear purposes, and only to the extent necessary to provide the service.
3. Data Storage Location and Retention
Your personal information may be transferred to and processed in countries outside your country of residence. We commit that all cross-border data transfers will comply with relevant laws and regulations, including but not limited to the applicable data transfer mechanisms under relevant jurisdictions, to ensure that your personal data receives equivalent protection in the receiving country.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Notice. After the purposes have been fulfilled, we will delete or anonymize your personal information, unless otherwise required by laws and regulations.
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Participant data (email address, username) will be deleted once the promotion concludes and all prizes have been delivered.
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Winner data (name, phone number, shipping address) will be deleted once the prize delivery has been completed.
In the event that our products or services cease operation, we will notify you via push notification, announcement, or other means, and delete or anonymize your personal information within a reasonable period.
4. Your rights
You may exercise your data protection rights — including access, correction, deletion, restriction, and objection — in accordance with the applicable laws of your jurisdiction by contacting us at the email below.
5. Minors
This promotion is open only to individuals aged 18 or above. We do not knowingly collect data from minors.
6. How to Contact Us
If you have any questions, comments, or suggestions regarding your personal information, you may contact us at store.uk@creality.com, and we will respond as soon as possible.
If you are unsatisfied with our response, particularly if our handling of your personal information has harmed your legitimate rights and interests, you may seek resolution through external channels such as filing a lawsuit with a court of competent jurisdiction, lodging a complaint with an industry self-regulatory association, or reporting to relevant government authorities. You may also contact us for information about applicable complaint channels.