creality.com

Creality UK

Purchase Protection

🛡️ Seel Worry-Free Purchase Protection

Protect your order against shipping issues and enjoy hassle-free resolutions. Seel Worry-Free Purchase Protection offers peace of mind by covering your order against unforeseen shipping problems.

 

📦 What’s Covered

  • Loss: If the parcel is not delivered within 30 days after shipment (UK domestic) or 60 days (international), it is considered lost.
  • Damage: If the product arrives unusable due to being broken, shattered, bent, or crushed during transit. Cosmetic imperfections or manufacturing defects are not covered.
  • Delay: If the parcel is not delivered within 10 days after shipment (UK domestic) or 30 days (international), it qualifies for delay compensation.
  • Carbon-Neutral Shipping: All UK domestic shipments include carbon offsetting to support environmental sustainability.

 

🛒 How It Works

  • Opt-In: Add Seel Worry-Free Purchase Protection at checkout.
  • Confirmation: Receive a confirmation email with your coverage details and claim instructions.
  • Issue Reporting: Report any loss, damage, or delay via the Seel Resolution Center.
  • Resolution: Seel will review and respond to your claim. If approved, compensation will be issued via your selected payout method.

 

📝 Claim Submission Guidelines

  • Loss Claims:
    • U.K.: Report if not delivered within 30 days of shipment.
    • International: Report if not delivered within 60 days.
    • May require supporting documents: police report, security footage, carrier letter, or official notice from a building/authority.
  • Damage Claims:
    • Report within 15 days of delivery.
    • Provide clear photos of the damaged item and packaging.
  • Delay Claims:
    • U.K.: Eligible after 10 days.
    • International: Eligible after 30 days.
    • No documents required: tracking information will be used for assessment.

Note: All claims must be submitted within 90 days of your order date.

 

💰 Payout Options

  • PayPal: Multi-currency supported, funds arrive instantly.
  • Venmo: USD only, funds arrive instantly.
  • Direct Deposit: ACH transfer to UK bank accounts; funds arrive in 1–3 business days.

 

🔄 Cancellation Policy

  • Within 24 hours: Use the cancellation link in your Seel confirmation email to receive a full refund.
  • After 24 hours: Contact our support team at store.uk@creality.com for a special refund request.

 

📬 Need Help?

For more information or assistance, contact Seel Support at support@seel.com.