#1 Rules & FAQ

Eligibility

Open to AU residents aged 18 or over. No purchase necessary. Employees of Creality and its affiliates, and their immediate family members, are not eligible to enter.

How to Enter

To enter, complete the giveaway entry form during the promotional period. Where marketing consent is requested, it must be provided separately and voluntarily.

Prize & Winners

One (1) Grand Prize: one Creality SPARKX i7 Autofill 3D printer ($509 AUD Value).

Two (2) Second Prizes: one filament dryer per winner.

Five (5) Third Prizes: two rolls of filament per winner.

Prizes are non-transferable and cannot be exchanged for cash.

Closing Date & Winner Selection

The giveaway closes on 29 September 2026 at 23:59 (UTC+10).

Winners will be selected at random from all eligible entries and notified by email within 7 days of the closing date.

Duplicate Entries

One entry per person. Duplicate, automated or fraudulent entries may be disqualified.

Prize Substitution If a listed prize becomes unavailable, Creality reserves the right to substitute it with a prize of equal or greater value.

Personal Information

Personal information will be collected and processed for administering the giveaway and, where separately consented to, for sending marketing communications. Marketing consent can be withdrawn at any time.

Winner Notification

Winners will be contacted using the email address provided at entry. If a winner does not respond within [7] days, Creality reserves the right to select an alternative winner.

AU Promotion Terms

This promotion is governed by the laws of England and Wales and is subject to applicable AU promotional rules. By entering, participants agree to these Terms & Conditions.

#2 Privacy Notice - Creality Giveaway Promotion

This promotion is organized by Shenzhen Creality 3D Technology Co., Ltd. ("we", "us", or "Creality"). Creality takes the protection of your personal information and privacy seriously. We will safeguard your personal information in accordance with applicable laws and established industry security standards.

Please read this Privacy Notice carefully before participating in the Promotion.

1. How We Collect and Use Your Personal Information

We collect and use your personal information based on the principles of legality, fairness, necessity, and transparency, for the purposes described in this Notice. If we intend to use your personal information for purposes not stated herein, or collect it for other specific purposes, we will inform you in a reasonable manner and obtain your consent again before such use.

To provide you with the basic functions of this Promotion, we need to collect the following personal information. If you refuse to provide such information, we will be unable to provide the corresponding services.

Personal Information	Purpose	Required
Account email address, username	To process giveaway entries, manage the promotion, and notify winners	Yes
Name, phone number, shipping address (winners only)	To deliver prizes	Yes (upon winning)

Winner Announcement: To ensure transparency of the promotion, we may display limited winner information (such as first name and partially masked email address) on the activity page.

2. How We Provide Personal Information to Third Parties

To deliver prizes to winners, your personal information, including [name, phone number, and shipping address], will be provided to third-party logistics carriers. Third-party logistics carriers will process your personal data strictly in accordance with Creality's instructions and only for the purposes stated in this Notice. We provide your personal information only for legitimate, necessary, specific, and clear purposes, and only to the extent necessary to provide the service.

3. Data Storage Location and Retention

Your personal information may be transferred to and processed in countries outside your country of residence. We commit that all cross-border data transfers will comply with relevant laws and regulations, including but not limited to the applicable data transfer mechanisms under relevant jurisdictions, to ensure that your personal data receives equivalent protection in the receiving country.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Notice. After the purposes have been fulfilled, we will delete or anonymize your personal information, unless otherwise required by laws and regulations.

Participant data (email address, username) will be deleted once the promotion concludes and all prizes have been delivered.
Winner data (name, phone number, shipping address) will be deleted once the prize delivery has been completed.

In the event that our products or services cease operation, we will notify you via push notification, announcement, or other means, and delete or anonymize your personal information within a reasonable period.

4. Your rights

You may exercise your data protection rights — including access, correction, deletion, restriction, and objection — in accordance with the applicable laws of your jurisdiction by contacting us at the email below.

5. Minors

This promotion is open only to individuals aged 18 or above. We do not knowingly collect data from minors.

6. How to Contact Us

If you have any questions, comments, or suggestions regarding your personal information, you may contact us at cs@creality.com, and we will respond as soon as possible.

If you are unsatisfied with our response, particularly if our handling of your personal information has harmed your legitimate rights and interests, you may seek resolution through external channels such as filing a lawsuit with a court of competent jurisdiction, lodging a complaint with an industry self-regulatory association, or reporting to relevant government authorities. You may also contact us for information about applicable complaint channels.

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