Shipping Policy

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://store.creality.com/au and usually, your products will be shipped within 2 working days after payment is confirmed. and arrives within 3-7 working days. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. 

Shipping Services

Orders from Australia will be shipped by AU POST, FAST WAY or Toll depending on the weight and size of the products. Only items under 20kg can be shipped to New Zealand currently.

Shipping Fee

We offer free shipping on orders of A$99 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled. Shipping charges for orders to New Zealand will vary depending on the weight of the product.

Shipping Notice

For special shipping requests, please contact Creality Support. Please confirm your address before payment. If you enter the wrong address, please contact Creality Support in a timely manner. We will contact logistics personnel to solve the problem. Creality orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

We do not support POBOX/ParcelLocker/PostalBox/PrivateBag/LockBag/Parcel Collect/ECP address delivery, please write the specific street and door number when you fill in the address

Creality assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.

Notification

After the order is shipped, you will receive a notification email containing the waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.