Ts & Cs
I. Activity Period
Preheating Phase: 09:00, April 15, 2026 – 23:59, April 19, 2026
Official Activity Phase: 09:00, April 20, 2026 – 23:59, April 30, 2026
II. Daily Limited-Time Coupon Flash Sale
The same types of coupons will be issued each day. Each user can claim each type of coupon only once.
Coupons become available daily at exactly 09:00 (BST).
Daily coupons are limited in quantity and will be distributed on a first-come, first-served basis until supplies run out.
Successfully claimed coupons can be viewed in My Account > My Coupons.
Please ensure you are logged in to your account before participating. Unregistered users must complete registration first.
III. Coupon Pack Purchase Instructions
The coupon pack offered during this event can only be purchased in April 2026.
After successfully purchasing the corresponding product, users will receive an email containing the full benefits of the pack.
Please check your registered email inbox (and spam/junk folder as well).
If you do not receive the email, please contact our customer service team promptly.
Each account can purchase the coupon pack only once.
IV. Lucky Wheel Activity
Participants must be logged into their account before using the Lucky Wheel. Unregistered users must register first.
Each account can participate in the Lucky Wheel draw only once during the activity period.
Draw results and prizes can be viewed in My Account.
Prize distribution methods and usage rules are subject to the actual content provided.
V. 14-Day Price Protection Policy
To ensure a better shopping experience, we offer a price protection policy:
Within 14 days after purchasing a product from Creality Japan Store,
if the same product is found to be sold at a lower price in the same store,
you may request a refund for the price difference.
VI. Returns, Exchanges, and After-Sales Service
Eligible products can be returned within 14 days without reason.
Products with quality issues can be exchanged within 30 days.
For details, please refer to:
Return Policy: https://store.creality.com/uk/pages/return-policy
Privacy Policy: https://store.creality.com/uk/pages/privacy-policy
VII. Shipping and Delivery Instructions
Orders will generally be dispatched within 2 business days.
Due to high order volume during the activity period, there may be some shipping delays.
We appreciate your patience and will arrange shipment as quickly as possible.
For details, please refer to:
Shipping and Delivery Policy: https://store.creality.com/uk/pages/shipping-and-delivery
VIII. Activity Terms and Disclaimer
All discounts and activity benefits are valid only during the activity period and will expire thereafter.
Coupons, packs, and activity rewards are non‑transferable and cannot be exchanged for cash.
If any abnormal behavior (e.g., bulk account registration, malicious order manipulation) is detected, the platform reserves the right to cancel the user’s eligibility and rewards.
IX. Right of Final Interpretation
Creality reserves the right to adjust, modify, or prematurely terminate these activity rules within the scope permitted by law.
Any changes will be announced on the official website. Please refer to the latest information.


















