Creality K1C 3D Printer: Champion of Speed and Skills $559.00
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【Rapid Printing: 600mm/s Speed 20000mm/s² Acceleration】
【Clog-free All-metal Extruder Kit】
【Supporting Carbon Fiber Filaments】
【Observant Al Camera】
【Pleasant Air While Printing】
【Quieter Than Ever, Silent Mode ≤ 45dB* 】
Creality K1C Fault Codes Troubleshooting and Solutions
2024-03-06 13:51:26
Error codes are used as a guide to identify machine problems. When confronted with a fault code, users are advised to follow the instructions displayed on the screen.
This document lists error codes for the K1C and provides possible solutions to these problems, allowing users to diagnose and correct problems using the error code mechanism.
If a particular error code is not covered in this document, users are encouraged to export the log and submit it to the service team for further investigation and resolution. Read more K1 Fault Codes and K1 Max Fault Codes troubleshooting and solutions.
K1C 3D Printer
The following is a comprehensive list of fault codes for the Creality K1C 3D printer:
| Code | Description | Why this error occurs | Solution |
| 101 | AI detected anomaly during printing process, print paused |
1.False trigger due to use of colored filament |
1. If false trigger or user decides it's safe to continue, click to resume print on machine screen, slicing software or Creativity Cloud 2. If print failure, clean machine and restart printing 3. To disable feature, go to System Settings - Camera - AI Function |
| 103 | First layer detection result abnormal, print paused | 1. Model's first layer was scraped off 2. False trigger |
1. If false trigger or user decides it's safe to continue, click to resume print on machine screen, slicing software or Creativity Cloud 2. If print failure, clean machine and restart printing 3. To disable feature, go to System Settings - Camera - AI Function |
| 109 | Throat fan abnormal, print paused | 1. Fan not spinning 2. Nozzle board issues |
1. Heat nozzle to 60 degrees to see if fan spins 2. If it doesn't spin, replace fan. If error persists after replacement, replace nozzle board |
| 501 | Throat fan abnormal | 1. Terminal wire loose 2. Fan locked and unable to spin due to screw during installation 3. Fan damaged |
1. Dismantle nozzle cover and small nozzle board, check if cooling block screw has fallen into throat fan, tighten cooling block screw fan 2. Replug throat fan terminal 3. Replace throat fan |
| 502 | Mainboard fan abnormal | 1. Terminal wire loose 2. Fan locked and unable to spin due to screw during installation 3. Fan damaged |
/ |
| 505 | Laser radar does not exist, only a prompt | / | 1. Check laser radar wiring 2. Replace laser radar |
| 2000 | Unable to update MCU configuration because MCU has been turned off | / | Restart; check connection |
| 2001 | Error; key: 2001, unknown exception | 1. Unable to read register status of E-axis drive IC, timeout occurred 2. Communication line between mainboard and nozzle has poor contact or interference, causing nozzle MCU communication timeout |
1. Resend nozzle board 2. Resend nozzle harness |
| 2014 | Slicing distance is negative or greater than entire movement length | 1. Print file issue, not using official slicing or wrong model selected 2. System error |
1. Check if official slicing is used, if third-party slicing configuration is provided by official, if correct model is selected in official slicing 2. Restart and reinitiate print after restart |
| 2065 | Failed to set ADXL345 register [0x%x] to 0x%x: got 0x%x. This usually indicates a connection problem (e.g. wiring fault) or ADXL345 chip failure. | / | Replace nozzle small board |
| 2069 | There is "M107 P3" code in slicing file | / | Confirm if slicing software is latest version, reslice |
| 2111 | Extrusion below minimum temperature of 170 degrees | / | 1. Slicing issue, please use official slicing or contact official to use official provided third-party slicing configuration file 2. Caused by key2507 issue, stop printing, heat nozzle, if error ket2507 is reported, refer to 2507 error handling solution |
| 2505 | Motor drive chip TMC abnormal | Overheating: mainboard fan abnormal, voltage low: print speed too fast | / |
| 2506 | Communication abnormal | Common problem: 1. Nozzle wire issue | / |
| 2510 | Heated bed thermistor abnormal | / | Replug thermistor wire terminal |
| 3002 | Nozzle communication abnormal when not printing, nozzle wire not properly plugged into mainboard | Check if terminal on mainboard end is properly plugged in | / |
| 2520 | Reading pressure sensor timeout, i.e. this read HX711 needs 11ms, but actual HX711 still not ready after 25ms | Replace leveling board | If occurs frequently, replace machine |
| 2521 | Constant pressure data read, such as constant at -1 | Replace leveling board, or replace strain gauge sensor | If occurs frequently, replace machine |
| 2522 | Pressure sensor unable to detect pressure, i.e. no change in pressure data before and after placing heavy object on heated bed | Replace leveling board, or replace strain gauge sensor | If occurs frequently, replace machine |
| 2523 | During measurement, serial port lost package, or Z-axis stuck and timeout did not trigger, thus losing pressure data. | If occurs frequently, then check if Z-axis movement is smooth | If occurs frequently, replace machine |
| 2524 | When machine is stationary, noise from pressure data collected is too high | Replace leveling board, or replace strain gauge sensor, move machine to non-vibration environment | Move machine to non-vibration environment, if still occurs frequently, replace machine |
| 2525 | During first layer print, nozzle scraping heated bed condition error reported | Handle as per 2524 | If occurs frequently, replace machine |
| 2526 | Z-axis motor, step loss during leveling, still step loss after speed reduction and retesting | Check Z-axis movement status, or oil on leadscrew | Oil leadscrew, if still occurs frequently, replace machine |
| 2527 | During measurement, after triggering, serial port lost package causing incomplete motor step data received | Check if Z-axis movement status is smooth during homing | / |
| 2528 | The fade_start in the configuration file is too small, which may cause the first layer to scrape the bed. | Adjust the fade_start to be more than 1mm. | Remotely modify the configuration file, or replace the product. |
| 2529 | During the G28 Z-axis homing, the number of measurements exceeds the limit (maximum 20 times). | Move the machine to a non-vibrating environment and ensure not to touch the hot bed during homing, or follow the 2524 procedure. | Move the machine to a non-vibrating environment, if the issue persists frequently, replace the product. |
| 2530 | G28 Z-axis homing fails, i.e., after the completion of homing, the error in the re-checked homing effect is too large and not passed. | Move the machine to a non-vibrating environment, and ensure not to touch the hot bed during homing, or follow the 2524 procedure. | Move the machine to a non-vibrating environment, if the issue persists frequently, replace the product. |
| 2531 | G29 homing times exceed the limit, or timeout. | Move the machine to a non-vibrating environment and ensure not to touch the hot bed during homing, or follow the 2524 procedure. | Move the machine to a non-vibrating environment, if the issue persists frequently, replace the product. |
| 2532 | The synchronization wire between the two MCUs is not working properly (disconnected). | Check if the leveling board plug is plugged in properly. | Secure the plug, if the issue persists frequently, replace the product. |
| 2533 | In the case of CHECK_BED_MESH AUTO_G29=0, i.e., leveling is not allowed, but the hot bed does not match the leveling data. | Re-level or configure AUTO_G29=1. | Remotely modify the configuration file, or replace the product. |
| 2534 | The combined calculation of pressure data and step data is in error. | Follow the 2524 procedure. | If the issue persists frequently, replace the product. |
| 2535 | After leveling, the correctness of the points is checked. If it is still abnormal after multiple checks, an error is reported. | Clean the hot bed, check the Z-axis movement status, and observe the measurement phenomenon of the nozzle at the four corners of the hot bed. | Clean the hot bed, if the issue persists frequently, replace the product. |
| 2560 | Communication with the main MCU is abnormal. | Communication with the subordinate machine is lost, and the host machine has not received data for more than 5 seconds. | Check the wiring, restart. |
| 2561 | Communication with the nozzle MCU is abnormal. | / | Check the wiring, restart. |
| 2562 | Communication with the hot bed MCU is abnormal. | / | Check the wiring, restart. |
| 2563 | Communication with the rpi MCU is abnormal. | / | Check the wiring, restart. |
| 2564 | The nozzle is not heated as expected. | The nozzle heating is turned on, but the temperature does not rise. | Inspect the ceramic heating block, heat wiring, and terminal. Look for any damage on the ceramic heating ring, loose terminals, and heating rod seat. If damaged, contact customer service. Also, examine the hot bed wiring and check if the welding position of the heating bed power supply is off. If so, contact customer service. |
| 2565 | Hotbed not heating as expected | The hotbed heating was turned on, but the temperature did not rise | Please reinsert the hotbed wiring and check if the soldering point of the heated bed power supply is desoldered. If so, please contact cs@creality.com |
Below are detailed solutions to Creality K1C coding errors:
109 Error Trouble Shooting
1. Phenomenon description
2. Cause analysis
The fan wire is not properly connected or broken.
3. Troubleshooting and solution
3.1 Heat the nozzle to 60 degrees (the throat fan starts working when the nozzle exceeds 60 degrees) and check if the fan is spinning.
3.2 Inspect the fan wiring connections and reseat the connector.
After checking the above steps, if the problem still cannot be solved, please contact after-sales service cs@creality.com
2092 Error Code Trouble Shooting
1. Phenomenon Description
2. Cause analysis
2.1 Heated Bed or Hotend Thermistor Disconnection
2.2 Slicing Issues
3. Troubleshooting and solution
3.1 Conduct print tests using random models.
3.2 Inspect the heated bed thermistor or extruder thermistor wiring, and reconnect the thermistor.
3.3 Individually heat the extruder and the thermistor to determine which module is problematic, and replace the corresponding parts.
After checking the above steps, if the problem still cannot be solved, please contact after-sales service cs@creality.com
2522 Error Code Trouble Shooting
1. Phenomenon Description
The screen displays "Error, key: 2522, leveling sensor data transmission anomaly".
2. Cause analysis
Strain gauge port poor contact, unstable.
3. Troubleshooting and solution
Re-seat the four strain gauge connectors.
After checking the above steps, if the problem still cannot be solved, please contact after-sales service cs@creality.com
2093 Error Code Trouble Shooting
1. Phenomenon Description
The screen displays "Error, key: 2093, Internal Errors".
2. Cause analysis
During the vibration pattern optimization process of the machine, a large amount of memory needs to be used when calculating the results, which triggers performance problems.
3. Troubleshooting and solution
3.1 Restart the device.
3.2 Update the latest firmware or restore factory settings
After checking the above steps, if the problem still cannot be solved, please contact after-sales service 400-6113-882.
2514 Error Code Trouble Shooting
1. Phenomenon Description
The screen displays "Error, key: 2514, unknow exception".
2. Cause analysis
The name of the gcode file exported by the user contains special symbols, causing the parsing to fail.
3. Troubleshooting and solution
If it is a file exported by the user himself, pls renamed it. Try to use simple names without special symbols. It is recommended to name directly with numbers.
After checking the above steps, if the problem still cannot be solved, please contact after-sales service cs@creality.com
General error code troubleshooting as flow can also be found on the K1 or K1 Max error code list:
2564 Error Code
1. Phenomenon Description
The screen displays "Error, key: 2564, Extruder not heating as expected."
2. Cause Analysis
1. Thermoistor terminal wire not plugged in during hotend heating.
2. Ceramic heating block/thermistor wire of the hot end is loose or not tightly inserted.
3. Broken or cracked solder joints on the wires of the ceramic heating ring at the hot end.
4. Hot end thermistor loosening.
3. Troubleshooting and Solution
1. Open the hot end cover and check the assembly of the ceramic heating wire and thermistor wire on the hotend board. Ensure the thermistor is inserted correctly.
2. Remove the hot end silicon sock to check for abnormalities such as cracks on the ceramic heating ring.
3. Secure the loose thermistor on the hot end.
3002 Error Code
1. Phenomenon Description
Error, key: 3002 appears on the screen.
2. Cause Analysis
1. The nozzle drag chain cable is abnormal or the terminal connection (the port number on main board: J51 ) is loose
2. The drag cable of the leveling plate is abnormal or the terminal connection (end number: J11 on the mainboard) is loose
3. The firmware of the upper computer does not match the firmware version of the lower computer, etc
4. Main board is abnormal
3. Troubleshooting and Solution
1. Replace the nozzle drag chain cable or re-plug the terminal.
2. Replace the leveling drag chain cable or re-plug the terminal.
3. Upgrade firmware.
4. Replace the main board.
2509 Error Code
1. Phenomenon Description
Anomalies in the nozzle temperature display on the machine.
2. Cause Analysis
1. Thermal sensitivity issues.
2. Damage or improper insertion of the thermal sensitivity wire.
3. Problems with the nozzle board.
3. Troubleshooting and Solution
1. Check for loose, damaged, or broken thermal sensitivity wiring.
2. Replug the thermal sensitivity ribbon cable.
3. Replace the nozzle assembly.
4. If the above steps are ineffective, replace the nozzle board.
2121 Error Code
1. Phenomenon Description
Failure to open the gcode file due to special characters in the file name.
2. Cause Analysis
Gcode file naming issue with special characters.
3. Troubleshooting and Solution
1. Verify the printer's functionality by printing with a random sample model.
2. Rename the model's gcode file using simple alphanumeric characters.
2001 Error Code Trouble Shooting
1. Phenomenon Description
The screen displays "Error, key: 2001, Unknown Exception"
2. Cause analysis
Main thread error, the program crashed.
3. Troubleshooting and solution
3.1 Restart the printer.
3.2 If it occurs during the startup process, please skip the self-inspection according to K1.
After checking the above steps, if the problem still cannot be solved,contact after-sales service cs@creality.com,please
Conclusion
The Creality K1C Troubleshooting Guide offers key solutions for common issues. Following these steps optimizes your 3D printing with the K1C, ensuring smooth operation. Regular maintenance and troubleshooting enhance efficiency.
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