Shipping and Delivery

Shipping Area

This shipping policy applies to orders placed on the Creality US Store for delivery within the 48 contiguous United States.

We currently do not ship to Alaska, Hawaii, or other remote areas excluded from our delivery coverage. Shipping availability for your address will be shown at checkout.

Order Processing and Shipping Time

In-stock products are typically shipped within 3 business days after payment confirmation. Processing times may vary depending on product availability.

For new releases, pre-orders, and backordered products, please refer to the estimated shipping date displayed on the relevant product page when placing your order. These products may follow a different shipping schedule.

Orders containing multiple items or bundles may be shipped in separate packages. Each package may have a different shipping date, tracking number, and delivery time.

Shipping Fees and Estimated Delivery

Shipping fees vary depending on the product category, order amount, and applicable shipping offers. All shipping fees below are listed in US dollars (USD).

Shipping Area	Category	Standard Shipping	Order Delivered
48 Contiguous States	Filaments & Accessories	Orders below $59: $8.99 Orders of $59 or more: Free standard shipping	3-7 Business Days
	3D Printers	K1 Max/Combo: $30 K2 Plus/Combo: $35 K1C/Combo: $25 Ender-3 V3 SE/K1 SE/Combo: $15 Ender-3 V3 KE/Ender-3 V3 Plus/Combo: $20 HALOT-Mage S/HALOT-Mage Pro/Combo: $20 UW-03/HALOT-R6/HALOT-Mage/Combo: $10	3-7 Business Days
	3D Scanners	CR-Scan Otter/Combo: $14 CR-Scan Raptor/Combo: $12	3-7 Business Days
	Laser Cutters	Falcon2 22W/Combo: $18 Falcon2 40W/Combo: $18 Falcon2 Pro 22W/Combo: $30 Falcon2 Pro 40W/Combo: $30 Falcon2 Pro 60W/Combo: $30	3-7 Business Days

Free Shipping for Filaments and Accessories

Qualifying filament and accessory orders of $69 or more receive free standard shipping. Orders below $59 are subject to a $8.99 standard shipping fee.

This threshold applies to qualifying filament and accessory orders and does not automatically extend to 3D printers, 3D scanners, or laser cutters and engravers.

Product-Specific Shipping Offers

Selected products may qualify for free shipping as indicated on their product pages. Please review the applicable shipping charge at checkout before completing your purchase.

New Releases and Pre-Orders

Shipping schedules for newly released products, including the K3 3D printer and P1S 3D scanner, may differ from standard processing times. Please check the relevant product page for the estimated shipping date.

Estimated delivery times begin after shipment and do not include order processing or the waiting period for pre-order and backordered items.

Shipping Methods

Orders are shipped via carriers such as FedEx, UPS, or ePacket, depending on the product’s weight, size, and delivery destination.

The carrier and tracking information will be provided in your shipping confirmation email.

Delivery and Inspection

Please monitor your tracking information and expected delivery date, especially for high-value products such as 3D printers and scanners.

If you are unavailable during the expected delivery window, we recommend contacting the carrier in advance to discuss available delivery arrangements.

Upon receiving your package, please inspect the packaging and contents promptly. We strongly recommend recording a complete unboxing video to document the condition of the package and products.

If you notice damaged packaging, missing items, or product damage, please contact Creality Support within 24 hours of receiving the package. To help us assist you, please provide:

• Your order number.
• A description of the issue.
• Photos of the packaging, shipping label, and affected items.
• An unboxing video, if available.

Shipping Delays and Delivery Issues

Delivery times are estimates and may be affected by circumstances such as:

• Incorrect or incomplete shipping addresses or contact information.
• Address changes requested after shipment.
• Refused deliveries or unsuccessful delivery attempts.
• Restricted carrier access to schools, workplaces, or residential communities.
• Severe weather, natural disasters, or transportation disruptions.
• Government actions, changes in transportation regulations, or other events beyond our control.
• Carrier schedules during weekends and public holidays.
• Shipments held or restricted due to transportation regulations.

Please verify your shipping address and contact information before placing an order.

If your shipment is delayed or you experience a delivery issue, please contact the carrier and Creality Support for assistance.

Order and Shipment Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Click the tracking link to view your shipment’s status on the carrier’s website.

You can also log in to your Creality account and visit My Orders to view your order information.

If your order is shipped in multiple packages, please check the tracking information for each shipment separately.

If tracking shows that your package has been delivered but you have not received it, please contact the carrier and Creality Support promptly.

Contact Us

If you have any questions about shipping fees, order tracking, or delivery, please contact Creality Support.

Email: store@creality.com

Last updated: [Oct,14,2026]