Available on these popular models
*Using high-quality filament and genuine parts helps maintain your printer’s performance and longevity – making your 2-year warranty even more valuable.*
1.Event Period
May 7, 4:00 AM EDT – May 20, 5:59 AM EDT
2. Which products are covered by the 2‑year warranty?
✅ Eligible Products: K2 Plus Combo/ K2/ K2 Combo/ K2 Pro/K2 Pro Combo/SparkX i7 Combo
3. What does the 2‑year warranty include?
Standard 1‑year warranty – covers manufacturing defects.
Free 1‑year extended warranty – covers core components (mainboard, motors, extruder, hotend, etc.).
Accidental 2 years damage protection - covers damage caused by accidental events during normal use.
The maximum compensation does not exceed the actual purchase price of the product.
4. Are filaments and accessories covered by the 2‑year warranty?
No. Filaments, nozzles, build plates, and other consumables are not covered. For accessories, please refer to the warranty information included with the product.
5. Do I need to register to activate the extended warranty?
No registration required. The extended warranty is automatically activated for purchases made during the promotion. Please keep your order confirmation email as proof of purchase.
6. How do I file a warranty claim?
Contact us at store@creality.com and provide:
Order number
Product serial number
Description of the issue (text + photos/videos)
Our support team will review your claim and respond within 3‑5 business days.
7. Can you ship replacement parts directly to my home?
Yes. For easy‑to‑replace parts (nozzles, motors, extruders, etc.), Creality will ship replacement parts free of charge
