Terms & Conditions

1. Introduction and Acceptance

Thank you for shopping at our store ("we", "us", "our", or "the Store"). These Terms and Conditions ("Terms") govern your use of our store websites and your purchase of products through them.

1.1 Operating Entities

Our store is operated by the following entities, each responsible for the regions indicated below. The entity responsible for processing your order and entering into a contract with you shall be the Operating Entity of the store website you visit.

Region	Applicable Stores	Operating Entity	Registered Address
EU/EEA	store.creality.com/eu, /de, /fr, /es; eu.crealityfalcon.com, de.crealityfalcon.com	Creality 3D Technology (Europe) GmbH	Wandsbeker Allee 77, 22041 Hamburg, Germany
United States and Mexico	store.creality.com (US), /mx; crealityfalcon.com (US)	Creality 3D Technology LLC	5080 Robert J Mathews Pkwy B, El Dorado Hills, CA 95762, USA
United Kingdom, and Other Territories	store.creality.com/uk, /au, /ca, /jp, /asia uk.crealityfalcon.com au.crealityfalcon.com ca.crealityfalcon.com	Creality 3D (HK) Technology Limited	Unit 1307, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, KLN, Hong Kong

1.2 Acceptance of Terms

By checking the "By placing your order, you agree to our Terms of Sale" box and clicking the "Place Order" button on the "Secure Checkout" page, or by making any purchase at our store, or by using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Website Terms of Use and our Privacy Policy (available at our website) (collectively, these "Terms").

These Terms apply to all users of the website, including visitors, merchants, customers, and content contributors. If you do not agree to all the terms, you may not use the website or make any purchase. If these Terms are considered an offer, acceptance is expressly limited to these terms.

Any new features or tools added to the store will also be subject to these Terms. You can always review the most current version of the Terms on this page. We reserve the right to update or change these Terms at any time. It is your responsibility to check regularly for changes. Continued use after changes are posted will constitute acceptance.

2. Important Notice for Customers

Before placing an order, we strongly recommend that you review the following terms and conditions.

Security obligation: We prioritize the protection of human life. With every purchase, you confirm that the products will not be used directly or indirectly to endanger health or safety, especially not for weapons development or production. You agree to comply with applicable safety standards and ethical norms.

Confirmation: By placing an order, you confirm that you have read, understood, and accepted these terms and conditions. Your purchase constitutes a legally binding acceptance, including a warranty of lawful use. You declare and guarantee that you are legally qualified to agree to the terms and conditions herein and conclude a binding sales and purchase agreement.

3. Order Confirmation and Acceptance

Information contained at our store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products or service.

Order: The order you submit through our store is subject to acceptance by us, and we reserve the right to reject any order, in whole or in part, at our sole discretion at any time before shipment or delivery. Reasons for rejection of orders include, but are not limited to, credit card rejection, out-of-stock products or services, and/or unusually large or excessive quantities of products or services ordered. Acceptance of one order is independent from any other order. Quoted prices may change due to shortages in materials or resources, increase in the cost of manufacturing, or other factors, up to the point we accept your order.

Confirmation Email: Once we receive your order and payment, we will send you a confirmation email. Your order should not be deemed accepted by us until you receive the order acceptance email. We may require additional information from you prior to accepting or processing your order. Please notify us immediately if any of the items listed in the confirmation email are incorrect.

Order Acceptance Email: Once we accept your order and prepare it for shipping, we will send you an order acceptance email. The email will include shipment details. For items out of stock, you will receive the order acceptance email when the item becomes available and is prepared for shipping. You can exercise the order withdrawal right entitled by the applicable law.. You can log in to your account to track your order's shipment status. In the event that we fail to supply the product you have ordered after confirming your order, we will cancel your order and offer you a refund.

4. Shipment and Delivery

You acknowledge and agree that any shipment dates specified are estimates only and are subject to change. In such case, we will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting our customer service. If we do not hear from you 3 day(s) before we ship the products to you, we will assume that you have agreed to the shipment delay.

Delivery shall be deemed complete and risk of loss shall pass to the customer at the point of delivery. All shipping costs, including without limitation insurance, brokerage, duties, and freight, are the responsibility of the customer.

Please validate each shipment against the attached packing slips for accuracy of items and quantities promptly upon receipt. Upon discovery of any discrepancy between the attached packing slips and the shipment, such as missing, wrong, or damaged portions of the product, please notify us immediately and request the relevant damage claim(s) from the logistics company. We may not be able to issue a refund without relevant damage claim(s).

5. Product Availability

Product availability is subject to change at any time and without notice. We reserve the right to place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. For pre-ordered products, we cannot guarantee to supply sufficient products to each order.

If we are unable to supply the products or services that you ordered after confirming your order, we will cancel your order and offer you a refund. We may, at our sole discretion, refuse or cancel any order and limit order quantity. We will notify you in advance if such a situation occurs.

6. Pricing and Price Corrections

We reserve the right to change prices for products displayed on our store pages at any time without notice, and to correct pricing errors that may inadvertently occur.

If a pricing mistake occurs on our store, you agree that we will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost to you.

7. Standard Refund and Replacement

In addition to the return and replacement services provided under the After-sales Service Policies (available at our website), as well as your statutory rights under applicable law, you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method. Any returned item for such refund or replacement must meet one of the following criteria:

The item has manufacturing defects;
The item has no manufacturing defects, shows no wear or damage, is unaltered from its original state, and is in a condition that permits us to resell it.

Please note that you need to send us a refund or replacement request before you return any items.

Hardware Returns: If you are returning hardware, you must include the product(s), complete and standard accessories (including but not limited to the charger, USB cable, user manual), the original manufacturer packaging, valid proof-of-purchase(s) or invoice(s), and gifts, to our designated address.

Software Returns: If you are returning software, you must also include all media and product keys. Since our software is subject to electronic download, we will cancel or modify the access to the download link(s) or the digital key(s) of the product upon your refund and replacement request. We may also require you to sign an electronic letter of destruction as a condition of refund and replacement of software products.

Failure to include items requested in this section may prevent or delay your refund or replacement. All shipping costs, including without limitation shipping fees, insurance, brokerage, duties, and freight for returned goods, shall be at your own expense. Once the return criteria are confirmed, we will refund or replace your product(s) as you request.

For EU/EEA and UK consumers, standard outbound delivery costs will be refunded in accordance with applicable laws, but return shipping fees shall be borne by the customer.

A refund or replacement will not be provided in the following cases:

The product is not originally purchased from our store.
The product is returned beyond 14 calendar days of the date the product is delivered to your address.
Products and/or product labels, serial numbers, and packaging show wear, damage, or signs of tampering or alteration.
Product sent in for refund does not include all original accessories, attachments, and packaging.
Valid proof-of-purchase(s) or receipts are not provided.
Virtual goods, gift cards, and performed services are not eligible for return and replacement.
The goods are clearly claimed as not applicable for refund and replacement.
Bundle deals: For bundle orders that contain discounted products, partial returns are permitted. However, the refund amount for the returned item(s) will be calculated based on its proportional share of the total order amount, rather than the original individual price. Customers are not permitted to process separate refunds for individual products in a bundle deal.
Any other condition set forth in the After-sales Service Policies (available at our website).

8. Standard Warranty Policy

The manufacturer warranty term we provide will not be shorter than the one requested by the applicable consumer protection law.

The applicable warranty terms and conditions can be viewed at our website.

9. Export Controls

This agreement is subject to applicable export control laws. You may not export any product purchased from our store to another country if prohibited by export control laws. If you do plan to export a product to another country, you must obtain any legally required export licenses (or other government approvals) prior to doing so.

10. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, its use, or access, without express written permission from us.

Headings used in this agreement are included for convenience only and do not limit or affect these Terms.

11. Information Accuracy and Currency

The website content is provided for general information purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources. We assume no liability for any inaccuracies.

This site may contain certain historical information. Such information, by its nature, is not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information. It is your responsibility to monitor changes to our site.

12. Third-Party Tools and Links

We may provide access to third-party tools over which we exercise no control. You acknowledge and agree that we provide access to such tools "as is" and "as available," without warranties, representations, or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.

Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we have no obligation or liability for any third-party materials, products, or services.

We are not responsible for any damage or injury related to the purchase or use of goods, services, resources, or content from third-party websites. Please review the policies and practices of third parties and ensure you understand them before engaging in any transaction.

13. User Comments and Content

If you send us certain contributions (e.g., contest entries) or unsolicited creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you send us. We are not and will not be obligated to (1) maintain the confidentiality of any comments; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, at our sole discretion, is illegal, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates the intellectual property rights of any party or these Terms.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or property rights. You agree that your comments will not contain material that is defamatory or unlawful, abusive or obscene, or computer viruses or other malicious programs. You may not use a false email address, impersonate another person, or mislead us or third parties about the origin of comments. You are solely responsible for the comments you make and their accuracy.

14. Personal Data

Your submission of personal information through the store is governed by our Privacy Policy, available at our website.

15. Errors and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (even after you have submitted your order).

We assume no obligation to update, modify, or clarify information contained on the Service, including pricing information, unless required by law.

16. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content to: (a) engage in any unlawful purpose; (b) solicit others to perform or participate in any unlawful act; (c) violate any local, international, or applicable law or ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, demean, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) send false or misleading information; (g) upload or transmit viruses or any other type of malicious code; (h) collect or track the personal information of others; (i) engage in spam, phishing, or scraping; (j) use for obscene or immoral purposes; or (k) interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service for violation of any of the prohibited uses.

17. Disclaimer and Limitation of Liability

You agree that, from time to time, we may suspend the Service for indefinite periods or cancel the Service at any time without prior notice.

You expressly agree that your use of the Service, or the inability to use the Service, is at your own risk. The Service and all products and services delivered through the Service are provided (unless otherwise stated by us) "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, whether express or implied, including all implied warranties or conditions of merchantability, commercial quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any product obtained through the Service. We shall not be liable for any information, advice, or content generated by AI tools, chatbots, automated systems, or third-party AI service providers integrated into our website or customer service channels. AI-generated content is provided for general informational purposes only and may be inaccurate, incomplete, or outdated. You should not rely solely on AI-generated content for any decisions and should verify critical information through official channels. Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless us and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to your breach of these Terms or the documents incorporated by reference, or your violation of any law or the rights of a third party.

19. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

20. Termination

The obligations and responsibilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by you or by us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our judgment, you breach, or we suspect you have breached, any term or provision of these Terms, we may also terminate this agreement at any time without prior notice, and you will remain liable for all amounts owed up to and including the date of termination. We may also deny you access to our Services (or any part thereof).

21. Entire Agreement

The fact that we do not exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operational rules published by us on this site constitute the entire agreement and understanding between you and us, governing your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of these Terms).

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

22. Changes to These Terms

You may consult the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any portion of these Terms by posting updates and changes on our website. It is your responsibility to check periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

23. Governing Law and Dispute Resolution

The Agreement shall be governed by and construed and enforced in accordance with the laws of China (Mainland) without reference to the conflict laws. Any dispute, controversy, difference or claim arising out of or relating to the Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding any obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The arbitration language will be English. The arbitral award shall be final and binding upon both Parties.

However, nothing in these Terms shall be construed as limiting, excluding, or restricting any statutory rights you may have as a consumer under the mandatory consumer protection laws of your country/region of residence. If any provision of these Terms is found to be unenforceable or invalid in respect of such statutory consumer rights, that provision shall apply only to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect.

Class Action/Jury Waiver. You and Creality agree that, to the fullest extent permitted by law, each party is waiving their respective rights to a trial by jury or to participate as a plaintiff, claimant, or class member in any class, collective, private attorney general, representative, or consolidated proceeding. This means that you and Creality may not bring a Dispute on behalf of a class or group and may not bring a Dispute on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual Dispute. This also means that you and Creality may not participate in any class, collective, private attorney general, representative, or consolidated proceeding brought by any third party, and any arbitration will be conducted only on an individual basis. You and Creality may participate in a class-wide settlement.

24. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil unrest, government actions, labor disputes, transportation disruptions, power outages, or shortages of raw materials. The affected party shall use commercially reasonable efforts to resume performance as soon as reasonably practicable and shall notify the other party of the expected duration of the delay.

25. Contact

If you have any questions about these Terms, please contact our customer service through the online customer service on our website or email us at cs@creality.com. Region-specific contact information is available on each regional store website.

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