Terms of sales
Thank you for shopping at the Creality Official Store (https://store.creality.com).
Order Confirmation and Acceptance
Information contained at the Creality Official Store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products or service. By placing orders on Creality Official Store, you declare and guarantee that you are legally qualified to agree the terms and conditions herein and conclude a binding sales and purchase agreement.
Order: The order you submitted through the Creality Official Store is subject to acceptance by Creality, and Creality reserves the right to reject any order, in whole or in part, at Creality’s sole discretion at any time before shipment or delivery, as the case may be. Reasons for rejections of order include, but not limited to, credit card rejection, out-of-stock products or service, and/or unusually large or excessive quantities of products or service ordered. Acceptance of one order is independent from any other order. Quoted prices may change due to shortages in materials or resources, increase in the cost of manufacturing, or other factors, up to the point we accept your order.
Confirmation Email: ONCE WE RECEIVE YOUR ORDER AND PAYMENT, WE WILL SEND YOU A CONFIRMATION EMAIL. YOUR ORDER SHOULD NOT BE DEEMED ACCEPTED BY CREALITY UNTIL YOU RECEIVE THE ORDER ACCEPTANCE EMAIL FROM CREALITY. Creality may require additional information from you prior to accepting or processing your order. Please notify Creality immediately if any of the items listed in the confirmation email are incorrect.
Order Acceptance Email: Once we accept your order and prepare it for shipping, we will send you an order acceptance email. The email will include shipment details.For items out of stock, you will receive the order acceptance email when the item becomes in stock and is prepared for shipping. You can cancel orders that have not yet been shipped from our warehouse.You can login to your Creality account to track your order’s shipment status. In some cases that we fail to supply the product you have ordered after confirming your order, then we will cancel your order and offer you a refund.
Shipment and Delivery
You acknowledges and agrees that any shipment dates specified are estimates only and are subject to change, under such case, Creality will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting Creality customer service. If we do not hear from you 3 day(s) before we ship the products to you, we will assume that you have agreed to the shipment delay. Delivery shall be deemed complete and risk of loss shall pass to the customers at the point of delivery. All shipping costs including, without limitation, insurance, brokerage, duties, freight are the responsibility of the customers. Please validate each shipment against the attached packing slips for accuracy of items and quantities promptly upon receipt. Upon discovery of any discrepancy between the attached packing slips and the shipment, such as missing, wrong, or damaged portion of the product, please notify Creality immediately with the relevant damage claim(s) requested from the logistics company. Creality may not be able to issue refund without relevant damage claim(s).
Product availability are subject to change at any time and without notice. Creality reserves the right to place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. For preordered products, Creality cannot guarantee to supply sufficient products to each order. If we are unable to supply the products or services that you ordered after confirming your order, we will cancel your order and offer you a refund. Creality may, at its sole discretion, refuse or cancel any order and limit order quantity. Creality will notify you in advance if such situation occurs.
Standard Refund and Replacement
In addition to the return and replacement services provided under the After-sales Service Polices (available at https://store.creality.com)， as well as your statutory rights under applicable law, you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method*. Any returned item for such refund or replacement must meet one of the following criteria:
- The item has manufacturing defects; or
- The item has no manufacturing defects, shows no wear or damage, unaltered from their original state, and in a condition that permits us to resell them. Please note that you need to send us a refund or replacement request before you return any items.
Hardware Returns: If you are returning hardware, you must include the product(s), complete and standard accessories (includes but not limited to the charger, USB cable, user manual), the original manufacture packaging, valid proof-of-purchase(s) or invoice(s) and gifts to our designated address.
Software Returns: If you are returning software, you must also include all media and product keys. Since our software are subject to electronic download, we will cancel or modify the access to the download link(s) or the digital key(s) of the product upon your refund and replacement request. We may also require you to sign an electronic letter of destruction as a condition of refund and replacement of software products.
Failure to include items requested in this section may prevent or delay your refund or replacement. All shipping cost including, without limitation, shipping fee, insurance, brokerage, duties, freight for returned goods shall be at your own expenses. Once the return criteria are confirmed, we will refund or replace your product(s) as you request.
A refund or replacement will not be provided in following cases:
- The product is not originally purchased from the Creality Official Store.
- The product is returned beyond 14 calendar days of the date the product is delivered to your address.
- Products and/or product labels, serial numbers and packaging show wear, damage, or signs of tampering or alteration.
- Product sent in for refund does not include all original accessories, attachments and packaging.
- Valid proof-of-purchase(s) or receipts are not provided.
- The virtual goods, gift cards and performed services are not eligible for return and replacement.
- The goods are clearly claimed not applicable to the refund and replacement.
- Bundle deals: For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.
- Any other condition set forth in the After-sales Service Policies (available at https://store.creality.com).
Pricing and Price Reductions/Corrections
Creality reserves the right to change prices for products displayed on the Creality Official Store pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the Creality Official Store, you agree that Creality will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side.
Standard Warranty Policy
Creality provides at least one-year limited manufacturer warranty from the date of delivery which will not be short than consumer rights provided under the consumer law in your country/region where you purchase the product.for any new branded product purchased at Creality Official Store .
The applicable warranty terms and conditions can be viewed at https://store.creality.com.
This contract is subject to applicable export control laws. You may not export any product purchased from the Creality Official Store to another country if prohibited by export control laws. If you do plan to export a Creality product to another country, you must obtain any legally required export licenses (or other government approvals) prior to doing so.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK
Creality 3D Technology LLC
5080 ROBERT J MATHEWS PKWY B
EL DORADO HILLS, CA 95762