Single Choice
Finally a 3D Scanner That Simply Works! - The Creality Raptor Pro

Fast and Free Shipping on Selected Products

14-Day Refund Guarantee

Early Access to New Products

1 Year Warranty Guarantee

Lifetime Customer Support

Secure and Fast Payments

Join Our Official Creality Store Facebook Group
1. What is the difference between Creality's 3D scanners and Apple's laser scanning?
Apple's laser scanning (e.g., LiDAR scanners in iPad Pro and iPhone Pro series) is primarily designed for augmented reality (AR) applications. It is suitable for room or indoor environment scanning (e.g., AR furniture placement, spatial measurement) and AR gaming interactions. While it enables rapid environmental modeling, its precision is relatively low (approximately 1 cm), resulting in coarse geometric data and poor detail representation in models. In contrast, Creality's scanners employ high-precision structured light or laser line scanning technology, making them ideal for object scanning. With accuracy reaching 0.02-0.05 mm, they excel in capturing fine details. These scanners are particularly advantageous in professional fields such as industrial inspection, reverse engineering, and 3D printing, delivering more refined models and reliable measurement data.
2. What are the application scenarios for the scanners? Can large scenes like buildings be scanned?
Common application scenarios include: a. Education and Research: Teaching demonstrations, experimental data collection, and 3D modeling education. b. Creative Design and Digital Industries: 3D printing, animation/game model production, film special effects, AR/VR content development, and artistic design. c. Cultural Heritage Preservation: Digital archiving of artifacts and assistance in restoration. d. Industrial and Manufacturing Fields: Reverse engineering (e.g., automotive part modifications), product design, industrial inspection, quality control, and precision component mapping. e. Medical and Customized Services: Accurate limb surface data acquisition for prosthetics/orthotics customization and personalized medical applications. Currently, Creality scanners support a single scanning range of 4m × 4m × 4m and are not suitable for large-scale scenes like buildings. For such applications, other brands with wide-angle laser or photogrammetry-based scanners are recommended.
3. Can complex materials like reflective, black, or transparent objects be successfully scanned?
Generally, objects can be scanned if their surface material is not highly reflective or transparent—even black surfaces are manageable. 1. Surface Treatment: For highly reflective/transparent objects, applying a scanning spray before scanning is recommended. Tip: Choose a treatment method compatible with the original material to ensure complete removal during post-processing. 2. Parameter Adjustment: Adapt the scanner’s exposure settings to the reflective properties of different materials. - For reflective objects: Reduce exposure to minimize strong light interference. - For black objects: Increase exposure to enhance sensitivity to dark surfaces. 3. Laser Scanner Preference: Compared to structured light scanners, laser scanners are more adaptable to reflective and black surfaces due to their higher energy density and penetration capabilities.
4. Can the internal structure of an object be scanned?
Scanners can only capture surface data, not internal structures. However, models with deep-hole scanning capabilities (e.g., the Sermoon series) can capture details in grooves, narrow gaps, and deep holes.
5. How to choose the right scanner for my needs?
Creality scanners are categorized into the Ferret series, Otter series, Raptor series, and Sermoon series. - Ferret and Otter series use invisible infrared structured light technology. - Ferret targets medium to large objects. - Otter supports both medium/large and small objects, making it suitable for 3D printing, animation model production, face/body scanning, and artistic design. - Raptor and Sermoon series combine blue laser line and infrared structured light technologies. - The blue laser mode meets high-precision requirements for applications like automotive part modifications, reverse engineering, and product design,industrial inspection. - The infrared structured light mode supports marker-free scanning, ideal for scanning human bodies and similar subjects.
6. Which software is compatible with the scanner?
Scanning with CrealityScan - Desktop Software Download link: https://www.crealitycloud.com/downloads/software/creality-scan - Mobile App Download link: https://wiki.creality.com/en/3d-scanner/app-link
7. What export formats are supported? Which software can import the data for processing?
- Supported export formats: PLY, STL, OBJ - Compatible inspection software: Polyworks, GOM Inspect, Geomagic Control X - Compatible modeling software: QuickSurface, UG, Pro E, SolidWorks, Geomagic Design X, C4D/Maya, 3Ds Max, Rhino
8. How to resolve issues during use? What support resources are available?
1. Visit the official Scanner Wiki (https://wiki.creality.com/en/3d-scanner) for operation guides and troubleshooting. 2. Join the official user community (https://www.facebook.com/groups/creality3dscanner) to exchange tips with other users. 3. Explore YouTube tutorials by searching relevant keywords for professional guidance. 4. Contact after-sales support: cs@creality.com
9. How to prepare necessary information and materials for efficient technical support?
For after-sales issues, provide the following details to expedite support: 1. Scanner model 2. Scanner SN (mandatory for traceability) 3. System requirements verification: - For computers: Confirm OS compatibility and provide CPU, GPU, and RAM specifications. - For phones: Ensure the model is compatible and provide RAM details. 4. Software version 5. Firmware version 6. Detailed problem description and reproduction steps 7. For issues requiring further analysis (e.g., software errors/calibration failures): - Provide software logs (entire folder including scanlog and sdklog), videos, or images. - Log submission guide: https://wiki.creality.com/en/3d-scanner/troubleshooting/upload-log