Product Protection Plan Policy
1. Xcotton Product Protection Plan Service Explanation
2. Xcotton Product Protection Plan Coverage
Xcotton offers 3 Product Protection Plan : 1 year/2 years/3 years. The product protection plan specifically covers the following:
· Extended warranty after Creality's warranty expires.
· Accidental damage.
· Power surge
Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:
1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.
2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Creality, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 2-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Creality, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
3. Xcotton Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.
4. Xcotton Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Creality Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.
5. Claims Process
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process. Creality also provide assistance as needed.
Please note: The maximum claim amount is limited to the original purchase price of your product.
6. Returns and Protection Plans
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
7. Disclaimer
The product protection plan’s coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.
8. Contact Information
For any inquiries regarding the product protection plan, please contact our customer service:
Email: store@creality.com
Email: support@xcottons.com
Thank you for your understanding and support. We hope you enjoy your shopping experience!
9. Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
· Within 60 days of purchase:
No claims filed: Full refund (100% of the Product Protection plan price).
Claims filed: Refund = Product Protection plan price - paid claim amount(s).
· After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
FAQs
Coverages:
What does the XCotton Product Protection Plan cover?
The plan includes:
1. Accidental Damage during Handing: Unintentional and accidental damage from handling,such as drops, spills and cracked ,as a result of normal use;
2. Power Surge: A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring;
3. Extended Warranty: Mechanical or electrical breakdown of Your Covered Product after Creality's warranty expires.
KEY NOTES: Liability Limit: The final indemnity value will not exceed the Original Purchase Price.
When does coverage begin?
1. Accidental Damage and Power Surge Protection: Starts immediately upon plan purchase.
2. Extended Warranty Protection: Begins after Creality's warranty expires.
Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
· Within 60 days of purchase:
No claims filed: Full refund (100% of the Product Protection plan price).
Claims filed: Refund = Product Protection plan price - paid claim amount(s).
· After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
