warranty-page

TRUSTED PARTNERSA three-way partnership you can trust

Leading product solutions with official
after-sales support integrated into claims.Manufacturer

Technology platform for warranty
extension-order binding, underwriting, and
service workflow.Protection Platform

A Fortune 500 insurance group with a
global claims network and robust risk
management.Insurer

Why add protection?High-value hardware, limited standard warranty, and real-world usage
risks make extended protection a smart, cost-effective choice.

Repair cost hedgePotentially high repair costs for mainboard, display, motors, and other components covered within plan limits.

Longer coverageExtend 12–24 months beyond the standard warranty with matching coverage scope.

Global claims networkAIG’s global network plus Creality support for transparent, predictable timelines.

What's includedWilder fault coverage than standard warranty + extended term + claims support.See terms & limitations

Standard Warranty12 months

Coverage scope· Core component failures· Function failures under normal use

Claims supportCreality only

Repair costsCovered item/service by Creality

Product Protection12 / 24 / 36 months

Coverage scope· Extended warranty· Accidental damage· Power surge

Claims supportCreality diagnoses+ Xcotton review

Repair costsCovered within plan limits

Transparent termsCoverage and exclusions clearly listed;
preview key terms before purchase.

Fast turnaroundCreality + Xcotton coordinate to
minimize downtime.

Transferable*May transfer with the device on resale
(where available; see terms).

Global supportCross-border usage follows local AIG
network availability.

How it works (4 steps)

Step 1Add at checkoutSelect 'Product Protection'(if available) with your machine.

Step 2Auto-activationOnce the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.

Step 3File a claim onlineIf you encounter a problem covered by the protection plan, contact the claim platform. Follow the instructions, and XCotton's claims specialist will assist you. Creality can also provide support if needed.

Step 4Fast resolutionCreality diagnoses, Xcotton reviews, and eligible repairs/replacements are covered within plan limits.

* The maximum claim amount is limited to the original purchase price of your product.* Claim entry and tracking may vary by region; visit your Order Center or contact support.

Creality Email:store@creality.com

Xcottons Email:support@xcottons.com

Plans for different productsChoose +12 / +24 / +36 months. Pricing varies by model.

Reference Price:$0.00

Accidental Damage Protection and Power Surge Protection for 1 year.Creality support + Xcotton claimsNo hidden fees

Reference Price:$0.00

Accidental Damage Protection and Power Surge Protection for 1 year.Creality support + Xcotton claimsNo hidden fees

Reference Price:$0.00

Accidental Damage Protection and Power Surge Protection for 1 year.Creality support + Xcotton claimsNo hidden fees

* This page is a summary. Actual coverage is governed by the specific plan terms and local regulations. Availability may vary by state.

Trusted by makers

Glad I added the protection plan. My K1 mainboard suddenly failed after several months of use. I submitted my claim and it was fully resolved within five days. The replacement arrived fast and I was back to printing in no time.

— John · CA

I run a small 3D printing studio and downtime is literally money. The extended warranty helped me replace a faulty part quickly and avoid missing customer deadlines.

— Chris · NJ

I no longer stress over unexpected repair bills. Knowing I’m covered makes the entire printing experience much more relaxing.

— Olivia · VA

I was surprised by how smooth everything was. Uploaded a few photos, explained the issue, and support handled the rest. No arguing, no delays.

— Ken · WA

FAQS

When does coverage start?

· Accidental Damage and Power Surge Protection: Starts immediately upon plan purchase.

· Extended Warranty Protection: Begins after Creality's warranty expires.

How is this different from the standard warranty?

The coverage scope matches the standard warranty, but extends the term and adds AIG claims support alongside Creality service.

Is the plan transferable if I sell the device?

If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.

What’s not covered?

Misuse/mods/non-official parts, consumables wear, cosmetic damage, shipping damage, and other exclusions listed in the plan terms.

Can I cancel the extended warranty service after purchase?

YES. Cancellation is allowed anytime. Refunds depend on timing:

· Within 60 days of purchase:No claims filed: Full refund (100% of the Product Protection plan price).Claims filed: Refund = Product Protection plan price - paid claim amount(s).

· After 60 days of purchase:Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50

* This page is a summary. Actual coverage is governed by the specific plan terms and local regulations. Availability may vary by state.