Creality CR-Scan Raptor Troubleshooting Guide

Here we provide the top 6 consulting questions and top 8 Wiring Diagram References of CR-Scan Otter and Raptor, and provide detailed cause analysis and solutions for these problems. We hope this document will be helpful to users.

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Top 6 Consulting Questions for Otter & Raptor

1. How to turn on the Otter & Raptor lights？

Both the Otter and Raptor scanners come with LED lights, the number is 2 and 12 respectively, the LED lights are controlled by the software, after the computer has successfully connected to the scanner and entered the preview state, there is a switch to control the LED lights in the bottom left corner above the screen window.

2. How to set the Raptor scanner accuracy to 0.02mm?

After scanning the object in blue mode, put the mouse on the optimization setting item in the side toolbar, the parameter setting window will pop up, tick Super Detail, you can set the point distance to 0.02mm. Then click Tools Optimize Point Cloud in turn.

Note: At the beginning of the point distance setting can only be selected as low as 0.1mm, because 0.02mm scanning process will call a large number of algorithms, which will affect the scanning process (such as the software crash and flashback); in the Super Detail Processing checkbox, do not point a build processing, otherwise it will be in accordance with the default parameters of the point cloud data processing, you can only manually select the function of processing the point cloud in turn.

3. What is the scanning accuracy of the Otter and Raptor scanners?

Otter scanner: 0.02mm@60mm;

Raptor scanner: 0.02mm@100mm.

@60mm and @100mm means that in the scanning distance, scanning 60mm or 100mm length of the object, can achieve ± 0.02mm accuracy.

4. Frequent reminders about tracking loss during scanning

This tip is a reminder of the scanning point cloud and the current scanning position is inconsistent with the result, you can return to the surface has been scanned to allow the software to identify and then continue to scan, there is a suggestion that customers move slowly in the scanning process, especially when scanning a more delicate side.

Note: The scanning process must be slow to move the scanner, not fast.

5. Unable to scan pure black or white objects

General scanning object colour is only one colour, and the object features are not obvious, the scanner can not be identified, and the collected point cloud does not form has been rotated, it is recommended that the surface of the object or the desktop attached to the marker point to help the scanner to identify the characteristics of the goods.

Note: The number of markers in marker mode should be ≥ 4.

6. How can I remove the marker points on the scanned model, even if the marker points are attached to the object?

When scanning in Blue Mode and Marker Mode, after the point cloud data processing stage, the mouse pointer on the right side of the optimization settings will pop up the settings window, check the box to remove the markers, and then perform the point cloud processing.

Note: If there is no complete removal of marked points and residual, the current file of the project file, the software log feedback, we recommend customers to re-scan to see.

Top 8 Wiring Diagram References for Otter & Raptor

1. Raptor Scanner optimization "stuck" after scanning a model.

1.1 Error description：

Scanning is completed for optimization, manually set a relatively small point distance, resulting in the optimization time is too long, stuck in a position to stay for a long time.

1.2 Cause Analysis:

Optimization manually set a smaller point distance (such as Otter infrared scanning is less than 0.1mm, or Raptor blue scanning is less than 0.05mm), the amount of calculations required is relatively large, if the computer performance is not strong enough, it will result in optimization of a certain part of the dwell time is too long.

1.3 Troubleshooting and solution:

• Update the software to version 3.2.x or higher.
• When optimizing the point cloud, it is recommended not to use too small a point spacing (e.g. 0.02mm) for optimization at the beginning, and to use 0.1 or 0.05mm point spacing for optimization according to actual needs.
• After scanning, delete the unwanted parts of the point cloud before optimization to save optimization time.
• If the optimization keeps getting stuck on the same percentage point, try scanning half of the model, processing the data, and then creating a new project to scan the other part if it does not get stuck on the progress bar, and then stitching the model together.
• Have the customer provide computer configuration information to determine if they meet the minimum computer configuration requirements for using the scanner.
• Provide the software log.

2. Raptor scanner disconnects frequently

2.1 Error description：

• The first time you open the software, the software home page shows that the scanner is not connected;
• During the scanning process, disconnection information is displayed;

2.2 Cause Analysis:

• Low computer configuration
• Software version is too low
• Computer USB interface abnormalities caused by unstable signal transmission or not recognising the scanner
• Poor data cable affects signal transmission

2.3 Troubleshooting and solution:

• Raptor scanners require high computer configuration, you can ask the customer to provide computer configuration information to meet the minimum configuration.
• Instruct the customer to download the latest version of the scanning software from the Creative Cloud.
• Have the customer switch the other USB3.0 port to connect the scanner, or switch other computers to try to reconnect the scanner.
• Ask the customer to open Device Manager to check that the computer is detected as a scanner and that the Scan-Raptor camera module is not displayed so that the data cable can be replaced.
• If the scanner module is detected in Device Manager but the software still prompts that the scanner is not connected, have the customer try connecting the scanner to a passive USB3.0 hub device.
• Provide the software log.

Related article: Creality Ferret Pro Connectivity

3. Otter scanner button not responding

3.1 Error description：

When you touch the Start/Pause button in the scan preview interface, the software does nothing and the scanner makes no sound;

3.2 Cause Analysis:

• The principle of touch keys is through the human body and the touch coil line into a capacitance to sense, contact the supplier to investigate the cause, may be the bottom of the key panel paint layer conductive, forming a conductor surface, when the touch circuit formed another capacitance, when the surface resistance of the paint surface is lower than the human body resistance, and the distance from the coil is very close to this capacitance is greater than the human body capacitance, resulting in a decrease in the inductive sensitivity of the human capacitance, resulting in the failure of touch control.
• The back of the panel spray oil is black, need to add carbon black particles to dye, and carbon black particles conductive properties, carbon black particles gathered together to form a conductive. When the resistance value is 0.2~0.4MΩ, it will not work. Spray paint contains carbon, carbon aggregation conductive

3.3 Troubleshooting and solution:

Send troubleshooting methods and let the customer provide error video, collect the customer to purchase the scanner order number, scanner SN code, the customer's country / region to determine belongs to the main bad arrangements for replacement and collect information registration or feedback technical support.

4. Otter scanner does not detect scanner after firmware upgrade.

4.1 Error description：

After upgrading the firmware, the software fails to detect the scanner and cannot scan.

3.2 Cause Analysis:

The device firmware upgrade \ reboot accidentally disconnected, so can not load the firmware correctly, can not be detected.

3.3 Troubleshooting and solution:

• Download and install the latest version of the scanning software in Creative Cloud.
• Keep the data cable connection stable, connect the power cable, do not touch the data cable when upgrading the firmware.
• If the automatic upgrade fails, you can download the upgrade firmware from the link at the top of the software and upgrade the firmware manually.
• If the scanner can be detected in the PC's Device Manager - Camera and then quickly disconnected, provide the software log, scanner SN code and error video feedback to Technical Support or the manufacturer's Technical Support.

4. Otter scanner does not detect scanner after firmware upgrade.

4.1 Error description：

After upgrading the firmware, the software fails to detect the scanner and cannot scan.

4.2 Cause Analysis:

The device firmware upgrade \ reboot accidentally disconnected, so can not load the firmware correctly, can not be detected.

4.3 Troubleshooting and solution:

• Download and install the latest version of the scanning software in Creative Cloud.
• Keep the data cable connection stable, connect the power cable, do not touch the data cable when upgrading the firmware.
• If the automatic upgrade fails, you can download the upgrade firmware from the link at the top of the software and upgrade the firmware manually.
• If the scanner can be detected in the PC's Device Manager - Camera and then quickly disconnected, provide the software log, scanner SN code and error video feedback to Technical Support or the manufacturer's Technical Support.

5. Raptor/Otter scanner does not display preview streams

5.1 Error description：

Open the scanner software, the device is normally detected as a USB3.0 device, Device Manager -> Camera, you can see the Raptor and Otter scanner devices, but after starting the scan, the scan preview window is completely black, the distance bar is all white.

5.2 Cause Analysis:

• The system has not opened the camera privileges for the scanning software.
• Other applications are using the camera.
• Graphics Card Cause. Graphics card performance does not meet requirements, low driver version or compatibility issues.

5.3 Troubleshooting and solution:

• In Windows Settings, go to Privacy & Security -> Camera and make sure that desktop applications are allowed to access the camera.
• Ensure that the graphics card meets the performance requirements of the product: NVidia graphics card must be GeForce GTX 1050 or higher; AMD graphics card must be Redeon RX 480 or higher and have 6GB or higher VRAM.
• Confirm that CrealityScan is working with a discrete graphics card in the graphics card driver tool.
• If you still can't solve the problem, please provide the software log to analyse the problem.

6. Raptor Blue Light Mode Scanning Failure

6.1 Error description：

Blu-ray mode scanning software causes a software crash

6.2 Cause Analysis:

Scanner line laser parameters part of the abnormality. Calibration of the broken connection led to the calibration parameters are lost when writing!

6.3 Troubleshooting and solution:

RestoreSetting zip package to the customer, let the customer will scanner and computer connection do not open CrealityScan software, unzip the file, double-click to run RestoreSetting.exe program until the program prompted to press ESC to exit the program, the customer can press ESC to exit or directly turn off the program. Unplug the USB3.0 port at the scanner end to completely reset the scanner, then plug in the scanner. Open the CrealityScan software and go to "Device" -> "Quick Calibration" to recalibrate the scanner.

7. More than 10 million point cloud stuck in processing session

7.1 Error description：

Using Raptor and Otter scanning to generate too many point clouds, or merging and splicing too many point clouds, resulting in point cloud processing getting stuck.

7.2 Cause Analysis:

Versions 3.1.30 and 3.1.40 introduced a bug that caused rendering to stall in some cases when processing large point clouds (over 10 million).

7.3 Troubleshooting and solution:

• Update to version 3.2.12 or higher. The new version optimizes rendering of large point clouds for the vast majority of cases where the problem occurs.
• If the problem persists, provide the scanner SN code, software log, and error video for analysis and resolution.

8. Lasso selection drags slowly

8.1 Error description：

Using CrealityScan 3.2.14 version of scanning large point cloud, lasso drag selection delay is obvious, slow, inaccurate selection of points.

8.2 Cause Analysis:

Software problem, not related to scanner firmware, hardware

8.3 Troubleshooting and solution:

Allow customers to download and install the latest version of scanning software in the Creative Cloud, if there is still a problem with this failure to provide the scanner SN code, software log and failure video for analysis to solve the problem.

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